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Glamly FAQ

Got questions?

Everything you need to know about Glamly — from payments and reminders to no-shows, booking rules, and more.

What's covered

50 answers across 9 topics

Booking & Clients
Reminders & No-Shows
Customisation
Payments & Fees
Business Control
Integrations & Calendar
Gift Vouchers
Recurring Appointments
Promote a Slot
Booking & Clients
10 questions
Can clients reschedule their own appointments?
Can I block out personal time or holidays?
Can I limit how far in advance clients can book?
Can I control how much notice clients must give?
Does my booking page show a calendar so clients can pick a date?
Can clients book multiple services at once?
Can clients add extras or add-ons to their appointment?
Can I charge clients for travel when I visit them at home?
How does Glamly handle mobile appointments?
Can I cancel all appointments on a specific day at once?
Reminders & No-Shows
6 questions
Does Glamly send appointment reminders?
How does Glamly help with no-shows?
What happens if a client is a no-show?
Can I charge a cancellation fee for late cancellations?
What is card on file and how does it work?
Can I customise the cancellation policy clients see?
Customisation
6 questions
Can I customise my booking page?
Can I add buffer time between appointments?
What is Gap Prevention and how does it work?
Can I attach aftercare documents to specific services?
Can I offer discounts to clients?
Can I add processing time for colour services?
Payments & Fees
7 questions
What fees does Glamly charge?
Does Glamly charge fees on deposits?
Does Glamly charge fees on full payments?
What is the difference between a deposit and a full payment?
Can I refund a full payment?
Can I record cash or card payments taken outside Stripe?
Does Glamly charge fees on card on file charges?
Business Control
5 questions
Can I export my client list?
Can I export my appointment history?
What happens if a client cancels?
Can I cancel anytime?
I'm switching from another system — do I have to re-enter all my clients?
Integrations & Calendar
4 questions
Can I sync my Glamly bookings to my phone calendar?
Does the calendar sync work with Google Calendar, Apple Calendar and Outlook?
How often does Google Calendar update?
Can clients add their booking to their own calendar?
Gift Vouchers
4 questions
How do I enable gift vouchers?
Does Glamly charge a fee on gift voucher purchases?
Can clients partially redeem a voucher?
Can I issue a voucher manually to a client?
Recurring Appointments
4 questions
Can I set up a recurring appointment for a regular client?
What frequencies are available for recurring appointments?
Can I edit or delete a recurring series?
If I change one appointment in a series, does it affect the rest?
Promote a Slot
4 questions
What is Promote a Slot?
How do I create a promoted slot link?
What if the slot is already booked when a client clicks the link?
Can I share the link directly from the modal?

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