FAQ
Got questions?
Everything you need to know about Glamly — from payments and reminders to no-shows, booking rules, and more.
Booking & Clients
10 questionsCan clients reschedule their own appointments?
Can I block out personal time or holidays?
Can I limit how far in advance clients can book?
Can I control how much notice clients must give?
Does my booking page show a calendar so clients can pick a date?
Can clients book multiple services at once?
Can clients add extras or add-ons to their appointment?
Can I charge clients for travel when I visit them at home?
How does Glamly handle mobile appointments?
Can I cancel all appointments on a specific day at once?
Reminders & No-Shows
5 questionsDoes Glamly send appointment reminders?
How does Glamly help with no-shows?
What happens if a client is a no-show?
Can I charge a cancellation fee for late cancellations?
Can I customise the cancellation policy clients see?
Customisation
6 questionsCan I customise my booking page?
Can I add buffer time between appointments?
What is Gap Prevention and how does it work?
Can I attach aftercare documents to specific services?
Can I offer discounts to clients?
Can I add processing time for colour services?
Payments & Fees
6 questionsWhat fees does Glamly charge?
Does Glamly charge fees on deposits?
Does Glamly charge fees on full payments?
What is the difference between a deposit and a full payment?
Can I refund a full payment?
Can I record cash or card payments taken outside Stripe?
Business Control
5 questionsCan I export my client list?
Can I export my appointment history?
What happens if a client cancels?
Can I cancel anytime?
I'm switching from another system — do I have to re-enter all my clients?
Integrations & Calendar
4 questionsCan I sync my Glamly bookings to my phone calendar?
Does the calendar sync work with Google Calendar, Apple Calendar and Outlook?
How often does Google Calendar update?
Can clients add their booking to their own calendar?
Gift Vouchers
4 questionsHow do I enable gift vouchers?
Does Glamly charge a fee on gift voucher purchases?
Can clients partially redeem a voucher?
Can I issue a voucher manually to a client?
Recurring Appointments
4 questionsCan I set up a recurring appointment for a regular client?
What frequencies are available for recurring appointments?
Can I edit or delete a recurring series?
If I change one appointment in a series, does it affect the rest?
Multiple Locations
6 questionsHow do I set up multiple locations?
Can each working day have a different location?
What do clients see if I work from multiple locations?
What happens if I delete a location?
Does multiple locations work for mobile days?
Can clients choose which location to book at?
Refer & Earn
10 questionsHow does the referral programme work?
Where do I find my referral link?
Who gets the free month — me, the person I referred, or both?
When exactly is the free month credited?
Can I refer multiple people and stack the credits?
Can I customise my referral code?
What does my referral link look like when shared?
Is the referral programme available to trialists?
What if someone already has a Glamly account?
What stops someone from creating a second account just to get the free month?
Google Reviews
8 questionsHow do I show my Google reviews on my booking page?
Do I need to manually find my Place ID?
How do I turn the Reviews tab on or off?
How many reviews are shown on my booking page?
How often do the reviews update?
What is the difference between the Google Reviews tab on the booking page and the Google review prompt?
What is the 'View client brief' button on the dashboard?
Does the client brief show if it's a client's birthday?
Promote a Slot
4 questionsWhat is Promote a Slot?
How do I create a promoted slot link?
What if the slot is already booked when a client clicks the link?
Can I share the link directly from the modal?