Common Questions.

Yes. You can allow clients to reschedule within rules you define, including cut-off times.

Absolutely. Add time off in seconds and your booking link updates instantly.

Yes. You can control how many weeks or months ahead clients are allowed to book.

Yes. Set minimum notice periods so clients can’t book last-minute slots you don’t want.

Yes. After selecting a service, clients see a full monthly calendar to choose their date. Days with no available slots — whether due to your opening hours, existing appointments, time off, or your maximum bookings per day limit — are greyed out automatically. Clients navigate between months with the arrow buttons, then pick a date to see the available time slots for that day.

Yes. Clients can select multiple services in a single booking — Glamly automatically combines the total duration and price so everything is handled in one seamless appointment.

Yes. You can set up extras (such as treatments, products, or upgrades) that clients can optionally add when they book. Each extra has its own name, price, and duration, which is added to the total automatically.

Yes. Go to Settings → Rules and enter a flat travel fee. When a client selects a mobile visit, they are shown a notice about the fee before they complete their booking, and it is added to their total automatically.

Services can be set to Studio, Mobile, or Either in Settings → Services. For mobile or hybrid services, clients choose their preferred visit type when booking. If you travel to them, Glamly collects their full address, adds any travel fee you've set, and factors in your travel time buffer so your schedule never gets overbooked.

Yes. From your diary, tap the + quick actions button and select 'Cancel all for a date'. Choose the date, enter a reason (which is included in all client notifications), then type 'cancel all' to confirm. Glamly will cancel every pending and confirmed appointment on that date and send cancellation notifications to each client automatically. Appointments with paid deposits or full payments are skipped — you'll need to cancel and refund those individually so you can process the payment correctly. This feature can be turned on or off in Settings → Rules.

Any appointment with a paid deposit or full payment is automatically excluded from the bulk cancellation — Glamly skips them and shows you a list so you know which ones need attention. You must cancel and refund those individually from the diary so you can choose the correct refund amount and process it through Stripe.

Yes. Glamly sends automated reminders via WhatsApp and email before every appointment. These are high-conversion messages designed to reduce no-shows — sent at key intervals leading up to the booking.

Glamly includes Smart Guard+ — a layered no-show protection system. Require deposits automatically from new clients, enable manual approval so bookings go to Pending before they confirm, set a no-show threshold that auto-blocks repeat offenders, and get alerts when high-risk clients try to book. You can also flag individual clients to always require a deposit or full upfront payment. On top of that, automated WhatsApp and email reminders keep appointments front of mind right up to the day. Together these dramatically reduce last-minute cancellations and no-shows.

Mark any appointment as a no-show directly from your Glamly dashboard. If a deposit or full payment was collected, you retain it. Glamly records the no-show against the client profile — and Smart Guard+ can automatically block that client from booking again once they hit a threshold you set, so you never have to deal with the same repeat offender manually.

Yes. You can set a cancellation cut-off window (e.g. 24 or 48 hours before the appointment). If a client cancels inside that window, their deposit is retained as a cancellation fee. If they cancel outside the window, you can choose to automatically refund the deposit. This policy is enforced automatically — no manual chasing needed.

Yes. Go to Settings → Rules → Cancellation Terms and choose from three options: Standard (auto-generated from your cutoff setting), Custom text (write your own wording), or Upload PDF (link to a full terms document). Whichever you choose appears on the booking checkout and on clients' manage booking pages.

Yes. Add your logo, brand colours, service descriptions and policies so your page feels like yours.

Yes. Add automatic buffer time before or after services to avoid back-to-back burnout.

Gap Prevention stops clients booking slots that would leave a useless dead window in your day. For example, if your last appointment finishes at 10:20 and your next one starts at 11:00, a 30-minute haircut booking at 10:30 would leave an unfillable 10-minute gap before 11:00. With Gap Prevention on, that 10:30 slot simply isn't shown — only times that either start right after your previous appointment or leave enough room for another full booking are offered. Turn it on in Settings → Rules → Gap Prevention.

Yes. Each service can have its own time, price, and deposit settings.

Yes. Upload aftercare guides or instructions and attach them to individual services. Glamly automatically sends the relevant document to the client after their appointment — no manual effort needed.

Yes — in two ways. Promotions (Settings → Promotions) run for a fixed date range and appear as a banner on your public booking page, great for seasonal sales. Off-peak discounts (Settings → Discounts) automatically reduce prices for specific time windows and days — perfect for filling quiet slots like Monday mornings or early bird appointments. You can also apply a one-off discount when creating a manual booking from the dashboard.

Yes. Create an off-peak discount rule in Settings → Discounts targeting your early morning time window (e.g. 09:00–11:00). When a client picks a slot in that window, the discounted price is applied automatically — no voucher or code needed.

Yes. Go to Settings → Promotions, create a promotion with a name, date range, and discount type. It activates automatically on the start date and deactivates on the end date. Clients see an amber banner and prices with the original struck through.

Yes. Each service has an optional processing window — the time the client sits while the colour develops, for example. During this window you're free to take another client. You also set a finish time (e.g. toning, rinse-off) for when you need to return. Glamly blocks the full appointment slot in your calendar but keeps your schedule accurate so back-to-back services stay manageable. Set this in Settings → Services on any individual service.

Yes. Go to Settings → Rules and scroll to the 'Calendar View' card. You can choose between 5, 10, 15 (default), or 30-minute grid slots. Smaller intervals (5 or 10 min) are useful if you frequently take shorter services and need precise scheduling. Larger intervals (30 min) give a cleaner, less cluttered view. When you click a time in the day view to create an appointment, the time snaps to the nearest interval automatically.

Your cancellation policy is automatically enforced. If a deposit was paid and the client cancels inside your cut-off window, the deposit is retained. If they cancel outside the window and you have auto-refund enabled, the deposit is returned automatically.

Yes. Go to Settings → Data Exports and click Export under Clients. You can download your full client list — including contact details, appointment history, total spend, and notes — as a CSV, XLSX, or JSON file. We never lock your data in.

Yes. Go to Settings → Data Exports → Export Appointments. You can filter by status (Confirmed, Completed, No Shows, Cancelled, Pending) before downloading, so you can pull exactly the records you need.

Yes. Settings → Data Exports → Export Services downloads your full services list with pricing, durations, deposit settings, and categories.

CSV, XLSX (Excel), and JSON. CSV and XLSX open directly in Excel or Google Sheets. JSON is useful for developers or importing into other tools.

Currently we integrate with Stripe for secure online payments.

Yes. There are no long-term contracts — cancel whenever you like.

You’ll be prompted to choose a paid plan to continue using Glamly.

No. When you sign up, we’ll import your existing client list, upcoming appointments, and services for you. Just export a CSV from your current system and send it over — we handle the rest. Most imports are done the same day.

We can import your client list (name, email, phone, notes), upcoming appointments (date, time, service, client details), and your full service menu (name, category, price, duration, deposit settings). Historical appointments can also be imported if needed.

No. Their details are imported silently into your Glamly account. Clients only interact with Glamly when they book or receive a notification — nothing changes for them during the switch.

Yes. Payments are handled securely via Stripe and your data is protected.

No. Clients can book instantly without creating an account.

No. Glamly is built for independent, appointment-based service businesses — from nail techs and barbers to tattoo artists and beyond.

Glamly charges a flat monthly subscription (£12/mo). Beyond that: deposits carry no Glamly platform fee — you only pay Stripe's standard card processing fees. Full payments upfront (charging the complete service price at booking) carry a 1.5% Glamly platform fee, deducted from your payout automatically — it is never added to the client's bill. There are no per-booking charges, no setup fees, and no commissions on your regular income. The 1.5% applies only when you choose to use the full payment feature.

No. Glamly charges no platform fee on deposits — you only pay Stripe's standard card processing fees (typically around 1.4% + 25p for UK cards).

Yes. When a client pays the full service price upfront at booking, Glamly takes a 1.5% platform fee. This fee is deducted automatically from your payout — it is never added to the client's bill. You still pay Stripe's standard card processing fees on top.

A deposit is a partial payment (e.g. 20–30% of the service price) taken at booking to secure the slot — the balance is collected on the day. A full payment takes the entire service price at booking, so nothing is owed on the day. You can enable both options and set which services require which.

Yes. You can issue a full or partial refund from your Glamly dashboard at any time. Refunds are processed via Stripe and typically reach the client within 5–10 business days.

Yes. From any booking you can tap 'Take payment' to record a payment received in cash, card, bank transfer, or any other method. This keeps your payment records accurate even for clients who pay you in person. The full payment timeline — deposits received, balance paid, refunds issued — is tracked on every booking.

Yes. Open the booking, tap 'Refund', and choose 'Deposit refund'. Enter the amount and confirm. This records the refund in the payment timeline so your books stay accurate. After refunding a deposit you can immediately record a new one if needed.

Yes. Enable out-of-hours bookings in Settings → Opening Hours. You define specific windows on any day — including days you're normally closed — and clients can book those slots from your public booking page. The time grid shows regular and out-of-hours slots together, with out-of-hours slots highlighted in amber.

You choose how the premium is applied: a flat surcharge added to every service (e.g. +£10 per booking), a percentage surcharge applied to all services (e.g. +15%), or a per-service price you set individually for each service. Per-service gives you the most control.

If you're using per-service pricing and a service doesn't have an out-of-hours price set, you can enable a catch-all fallback percentage that applies to any service without a specific OOH price. If no fallback is set, that service simply won't appear in out-of-hours slots.

Yes — it's a unified grid. Regular and out-of-hours slots appear together on the same page. Out-of-hours slots are highlighted in amber with the price shown inline, so clients always see the full picture before they book.

Yes. The booking total used for deposit and payment calculations includes the out-of-hours surcharge, so the amount clients pay at booking correctly reflects the premium pricing.

Yes. In the out-of-hours settings you can require clients to book a minimum number of hours in advance — for example, 12 or 24 hours — which is useful if you need time to prepare for an evening appointment.

Yes. When you create a manual booking from the dashboard and select an out-of-hours time, the page automatically detects this and shows an amber badge with the surcharge amount and adjusted total.

Yes. Go to Settings → Integrations. On iPhone, tap the Apple Calendar button — your phone will prompt you to subscribe in one tap. Your appointments sync hourly and are available offline. Google Calendar, Mac Calendar, and Outlook are also supported.

Yes — that's one of the main benefits of the calendar sync. Once subscribed, your calendar app caches the appointments locally on your device. You can view them even with no Wi-Fi or mobile data.

Yes. The feed uses the iCal/webcal standard supported by virtually every calendar app. Go to Settings → Integrations for one-tap setup buttons for Apple Calendar and Google Calendar, plus step-by-step instructions for all apps.

Google controls the sync frequency and typically refreshes every 12–24 hours — this can't be changed. Apple Calendar and Outlook sync approximately every hour, making them better choices if you need near real-time updates.

Yes. Your feed URL contains a private token unique to your account — it's not guessable or publicly listed. If you ever need to revoke it, go to Settings → Integrations and click 'Regenerate URL'. The old URL stops working immediately.

Yes. After a booking is confirmed, the client sees 'Add to Google Calendar' and 'Download for Apple / Outlook (.ics)' options on the confirmation screen. Both include the date, time, service, and a link to manage their booking.

Yes. The feed only includes confirmed and pending bookings. Cancelled, declined, and no-show bookings are excluded and will disappear on the next sync.

Go to Settings → Gift Vouchers and toggle 'Enable gift vouchers' on. Once enabled, set your voucher amounts, expiry period, and optional terms note. A Vouchers tab appears on your public booking page immediately.

Yes. Online gift voucher sales carry a 1.5% Glamly platform fee — the same rate as full payments upfront. The fee is deducted automatically from your payout; the buyer always pays the face value and the recipient receives the full voucher amount. Vouchers issued manually from your dashboard carry no Glamly fee.

Yes. If the voucher balance is less than the booking total, the client pays the difference by card. If the balance is more than the booking cost, the remaining credit stays on the voucher for a future booking.

The payment step is skipped entirely. The client enters their code at checkout, the total drops to £0, and the booking is confirmed without requiring any card details.

Yes. Go to Settings → Gift Vouchers → Manage Vouchers and click 'Issue Manual Voucher'. Select an existing client or enter details manually. The voucher is sent by email automatically.

Yes, until the balance runs out. Each redemption deducts from the remaining balance. You can see the full redemption history on the Manage Vouchers page.

Expired vouchers are declined at checkout — the client sees a 'voucher has expired' message. You can manually extend an expiry date from the Manage Vouchers page if needed.

The Google Reviews integration lets you automatically prompt clients to leave a review after their appointment. Clients see a 5-star rating on their booking management page once their appointment is completed. Happy clients (4–5 stars) are taken straight to your Google review page. Clients who rate 1–3 stars see a private thank-you message instead — keeping critical feedback off Google.

Go to Settings → Integrations → Google Reviews. Paste your Google review link (find it in Google Business Profile → Ask for reviews), toggle the feature on, and save. Then go to Settings → Notifications → Review Requests and enable email and/or WhatsApp notifications so clients get a nudge 12 hours after their appointment ends.

Log in to your Google Business Profile at business.google.com. Click 'Ask for reviews' — your unique review link will be shown. It starts with https://g.page/r/. Copy and paste it into Settings → Integrations → Google Reviews.

The star rating appears on the client's booking management page (the link sent via WhatsApp/email) once their appointment is marked as completed or the appointment date has passed.

Glamly automatically sends a review nudge 12 hours after the appointment end time, but only for appointments with a 'Completed' status. You can enable this via email, WhatsApp, or both in Settings → Notifications → Review Requests.

Clients who rate 1–3 stars see a private 'Thank you for your feedback' message on their booking page — they are not redirected to Google. You can see all private feedback in Dashboard → Settings → Insights → Client Reviews.

Yes. Go to Settings → Insights and scroll to the Client Reviews section. You'll see your average score, a star distribution breakdown, and a list of all private (1–3 star) feedback with the client name, service, and date.

Yes. If you enable WhatsApp review request notifications, each message sent uses one of your monthly WhatsApp credits (same as reminders and confirmations).

Yes. When creating a new booking, toggle on 'Make this a recurring appointment' at the bottom of the form. Choose a frequency (Weekly, Fortnightly, Monthly, or Bi-monthly), set an end date, and Glamly will create all the appointments in one go.

Weekly (every 7 days), Fortnightly (every 14 days), Monthly (same day each month), and Bi-monthly (every 2 months). All appointments fall on the same day of the week and time as the first booking.

Before creating the series, Glamly checks all proposed dates for time clashes. If conflicts are found you'll see a modal with three options: cancel the series creation, skip the conflicting dates and create the rest, or double-book all dates regardless.

Yes. A standard booking confirmation is sent for the first appointment in the series — the same one sent for any regular booking. This uses the Email and WhatsApp toggles on the booking form.

Yes. In the recurring card on the new booking form, enable Email and/or WhatsApp reminders and choose whether they're sent 24 or 48 hours before each appointment.

Yes. Go to Dashboard → Bookings Hub → Recurring to see all active series. You can edit the end date (which adds or removes future appointments automatically) or delete the series (which permanently removes all upcoming appointments). Past appointments are never affected.

No. Each appointment in a recurring series is independent. Rescheduling, editing, or cancelling one appointment only affects that single booking — the rest of the series is untouched.

A group booking lets one client book for multiple people in a single session — for example, a parent booking for themselves and their children, or a couple booking together. Each person in the group gets their own service, and all services run back-to-back in one continuous time block on your calendar.

Go to Settings → Rules and toggle on 'Allow group bookings'. This activates the feature for your business. Once enabled, all existing clients and any new clients who book for the first time have group bookings turned on by default.

Yes. Open the client's profile, go to the Preferences tab, and toggle off 'Allow group bookings'. That client will no longer see the group booking option when they book online, even if the global setting is on. All other clients are unaffected.

No. Turning the global toggle off simply hides group bookings from all clients temporarily. Turning it back on restores access exactly as it was — any client you had individually disabled stays disabled. No settings are lost.

No. Your buffer time only applies before and after the full group session — not between individual participants within the group. This means a 90-minute group booking (3 × 30 min) is treated as a single 90-minute slot with your buffer time applied once on either side.

Glamly adds up the total duration of all services in the group (yours plus every participant's) and only shows time slots with enough space for the whole session. No separate slot-checking is needed — it all happens automatically.

Yes. When creating a new booking from the dashboard, a 'Group participants' section appears (if group bookings are enabled and the selected client allows them). Add participants one by one — each needs a name and a service. You can also add extras for each participant, and Glamly calculates the combined duration and total price automatically.

Yes — when creating a manual booking from the dashboard. Each participant has their own extras picker alongside their service selector. The extras are included in that participant's duration and price, and the booking total updates in real time.

Glamly checks for conflicts against your existing appointments as you add each participant. If the extended booking would overrun into another appointment, a warning appears — you can go back and adjust, or proceed and double-book if you're sure.

In your bookings list and day view calendar, group appointments are labelled 'Group booking · N people'. Inside the booking detail, a 'Group booking' card lists each participant, their service, any extras, duration, and price.

Promote a Slot lets you turn a specific empty appointment slot into an instant booking link you can share on social media, WhatsApp, or anywhere else. The link pre-fills your booking page with the exact service, date, and time — so clients can book in seconds without any back-and-forth in DMs.

From your dashboard, go to the Bookings Hub and tap 'Promote a slot' (the lightning bolt button) in the top right. Choose the service, date, and time for the slot you want to fill, then tap 'Generate booking link'. Glamly creates a unique link and two ready-to-post captions — one for WhatsApp/general use and one formatted for Instagram.

The client is taken directly to your booking page with the service, date, and time already pre-filled. They skip straight to entering their contact details and, if required, paying a deposit. There's no browsing or slot-searching needed — it's a one-tap path to a confirmed booking.

If someone else has already taken that slot by the time a client clicks your link, they're shown your normal booking page for that service and can choose another available time. The promoted link never shows an error — it always gives the client a way to book.

Expired links are handled gracefully. When a client clicks a link for a slot in the past, they see a friendly message explaining the slot is no longer available and a button to view your full booking page and choose a current slot.

No. The promoted link is a shortcut into your booking page — it doesn't hold or reserve the slot. If you want to ensure only one client can take it, share the link quickly after a cancellation, as you normally would.

Glamly generates two ready-to-post captions. The first is a general caption (ideal for WhatsApp stories, Facebook, or anywhere you can include a direct link) that mentions the service, date, time, price, and your booking link. The second is an Instagram-friendly version that swaps the link for 'link in bio' phrasing and includes relevant hashtags.

Yes. On mobile, a Share button appears in the modal — tapping it opens your device's native share sheet so you can send the link via WhatsApp, Instagram DMs, text, or any other app. On desktop, copy the link and paste it wherever you need.

Yes — any of your visible (non-hidden) services can be selected in the Promote a Slot modal. Services marked as hidden in your service settings won't appear in the list.