Common Questions.

Yes. You can allow clients to reschedule within rules you define, including cut-off times.

Absolutely. Add time off in seconds and your booking link updates instantly.

Yes. You can control how many weeks or months ahead clients are allowed to book.

Yes. Set minimum notice periods so clients can’t book last-minute slots you don’t want.

Yes. Clients can select multiple services in a single booking — Glamly automatically combines the total duration and price so everything is handled in one seamless appointment.

Yes. You can set up extras (such as treatments, products, or upgrades) that clients can optionally add when they book. Each extra has its own name, price, and duration, which is added to the total automatically.

Yes. Glamly sends automated reminders via WhatsApp and email before every appointment. These are high-conversion messages designed to reduce no-shows — sent at key intervals leading up to the booking.

Glamly tackles no-shows on two fronts: automated WhatsApp and email reminders keep appointments front of mind, and payment protection (deposits or full upfront payments) means a financial commitment is made at booking. Together these dramatically reduce last-minute cancellations and no-shows.

You can mark any appointment as a no-show directly from your Glamly dashboard. If a deposit or full payment was collected, you retain it — the client has already committed financially. Glamly keeps a clear record of no-shows against each client profile.

Yes. You can set a cancellation cut-off window (e.g. 24 or 48 hours before the appointment). If a client cancels inside that window, their deposit is retained as a cancellation fee. If they cancel outside the window, you can choose to automatically refund the deposit. This policy is enforced automatically — no manual chasing needed.

Yes. Add your logo, brand colours, service descriptions and policies so your page feels like yours.

Yes. Add automatic buffer time before or after services to avoid back-to-back burnout.

Yes. Each service can have its own time, price, and deposit settings.

Yes. Upload aftercare guides or instructions and attach them to individual services. Glamly automatically sends the relevant document to the client after their appointment — no manual effort needed.

Yes — in two ways. Promotions (Settings → Promotions) run for a fixed date range and appear as a banner on your public booking page, great for seasonal sales. Off-peak discounts (Settings → Discounts) automatically reduce prices for specific time windows and days — perfect for filling quiet slots like Monday mornings or early bird appointments. You can also apply a one-off discount when creating a manual booking from the dashboard.

Yes. Create an off-peak discount rule in Settings → Discounts targeting your early morning time window (e.g. 09:00–11:00). When a client picks a slot in that window, the discounted price is applied automatically — no voucher or code needed.

Yes. Go to Settings → Promotions, create a promotion with a name, date range, and discount type. It activates automatically on the start date and deactivates on the end date. Clients see an amber banner and prices with the original struck through.

Your cancellation policy is automatically enforced. If a deposit was paid and the client cancels inside your cut-off window, the deposit is retained. If they cancel outside the window and you have auto-refund enabled, the deposit is returned automatically.

Yes. Your client data is yours — you can export your client details at any time. We never lock you in.

Currently we integrate with Stripe for secure online payments.

Yes. There are no long-term contracts — cancel whenever you like.

You’ll be prompted to choose a paid plan to continue using Glamly.

No. When you sign up, we’ll import your existing client list, upcoming appointments, and services for you. Just export a CSV from your current system and send it over — we handle the rest. Most imports are done the same day.

We can import your client list (name, email, phone, notes), upcoming appointments (date, time, service, client details), and your full service menu (name, category, price, duration, deposit settings). Historical appointments can also be imported if needed.

No. Their details are imported silently into your Glamly account. Clients only interact with Glamly when they book or receive a notification — nothing changes for them during the switch.

Yes. Payments are handled securely via Stripe and your data is protected.

No. Clients can book instantly without creating an account.

No. Glamly is built for independent, appointment-based service businesses — from nail techs and barbers to tattoo artists and beyond.

Glamly charges a flat monthly subscription (£12/mo). Beyond that: deposits carry no Glamly platform fee — you only pay Stripe's standard card processing fees. Full payments upfront (charging the complete service price at booking) carry a 1.5% Glamly platform fee, deducted from your payout automatically — it is never added to the client's bill. There are no per-booking charges, no setup fees, and no commissions on your regular income. The 1.5% applies only when you choose to use the full payment feature.

No. Glamly charges no platform fee on deposits — you only pay Stripe's standard card processing fees (typically around 1.4% + 25p for UK cards).

Yes. When a client pays the full service price upfront at booking, Glamly takes a 1.5% platform fee. This fee is deducted automatically from your payout — it is never added to the client's bill. You still pay Stripe's standard card processing fees on top.

A deposit is a partial payment (e.g. 20–30% of the service price) taken at booking to secure the slot — the balance is collected on the day. A full payment takes the entire service price at booking, so nothing is owed on the day. You can enable both options and set which services require which.

Yes. You can issue a full or partial refund from your Glamly dashboard at any time. Refunds are processed via Stripe and typically reach the client within 5–10 business days.

Yes. From any booking you can tap 'Take payment' to record a payment received in cash, card, bank transfer, or any other method. This keeps your payment records accurate even for clients who pay you in person. The full payment timeline — deposits received, balance paid, refunds issued — is tracked on every booking.

Yes. Open the booking, tap 'Refund', and choose 'Deposit refund'. Enter the amount and confirm. This records the refund in the payment timeline so your books stay accurate. After refunding a deposit you can immediately record a new one if needed.