Login

Terms of Use

Last updated: 24 February 2026

These Terms of Use (“Terms”) govern your access to and use of Glamly, available at https://glamly.uk (“Platform”). By creating an account or using Glamly, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

1. About Glamly

Glamly is an online booking platform designed for independent, appointment-based service businesses. It allows users to manage bookings, accept deposits, send reminders, and process payments.

2. Account Registration

To use Glamly, you must:

  • Be at least 18 years old
  • Provide accurate and complete information
  • Keep your login details secure

You are responsible for all activity under your account. We reserve the right to suspend or terminate accounts that breach these Terms.

3. Subscription & Free Trial

Glamly may offer a free trial period. After the trial ends, continued access requires payment of the applicable subscription fee.

  • Subscription fees are billed monthly in advance via Stripe
  • Pricing is displayed clearly on our website — current plans start from £12/month (Founder rate) or £18/month (Standard rate)
  • Founder rate pricing (£12/month) is available to the first 50 subscribers and is locked in for the lifetime of that subscription
  • Each subscription plan includes 150 WhatsApp messages per billing period
  • Additional WhatsApp messages beyond the included allowance are charged at £0.05 per message and billed automatically at the end of each billing period
  • We may update standard pricing with reasonable notice; Founder rate pricing is not subject to increase

Failure to pay may result in suspension of your account.

4. Payments & Payment Processing

Glamly integrates with Stripe to enable online payments and deposits. By using payment features, you agree that:

  • Payments are processed by Stripe, not Glamly
  • Stripe’s terms and privacy policy also apply
  • You are responsible for complying with Stripe’s requirements

Glamly does not store full card details. Payout timing (e.g. 2–3 business days) is determined by Stripe and may vary. We are not responsible for delays caused by banks, payment providers, or third parties.

5. Deposits & Client Payments

Glamly allows you to set deposit requirements for bookings. You acknowledge and agree that:

  • You are solely responsible for your cancellation and refund policies
  • You must clearly communicate your policies to your clients
  • Glamly does not enforce refunds on your behalf
  • Disputes between you and your clients are your responsibility

Glamly provides the technical tools — you control how they are used.

6. Automated Reminders & WhatsApp Usage

Glamly may send automated reminders (e.g. WhatsApp or email) to clients on your behalf. You acknowledge that:

  • Each subscription plan includes 150 WhatsApp messages per billing period
  • Messages sent beyond the 150 included are charged at £0.05 per message and billed automatically via Stripe at the end of your billing period
  • Your current usage and estimated overage charges are visible in your billing settings
  • Delivery of reminders is not guaranteed
  • We are not responsible for message delivery failures caused by third-party providers (including Twilio and WhatsApp)
  • You are responsible for ensuring you have the right to contact your clients

Glamly is not liable for missed appointments due to reminder failures.

7. Refunds

Subscription Refunds

Subscription fees are non-refundable except where required by law. If you cancel your subscription, you will retain access until the end of your billing period.

Client Refunds

Glamly does not issue refunds to your clients on your behalf. You are solely responsible for handling service refunds, deposit refunds, client disputes, and chargebacks. In the event of a payment dispute or chargeback, Stripe’s policies apply.

8. Acceptable Use

You agree not to:

  • Use the Platform for unlawful purposes
  • Attempt to gain unauthorised access to systems
  • Interfere with the security or performance of the Platform
  • Use Glamly to process prohibited or illegal services

We reserve the right to suspend accounts engaging in misuse.

9. Data & Client Information

You are responsible for:

  • Ensuring you have lawful permission to collect and process client data
  • Complying with UK GDPR and applicable data protection laws
  • Maintaining appropriate privacy policies for your business

Glamly acts as a service provider in relation to your client data.

10. Service Availability

We aim to keep Glamly available at all times. However, we do not guarantee uninterrupted service. Maintenance, updates, or technical issues may occur, and we are not liable for losses resulting from downtime.

11. Limitation of Liability

To the fullest extent permitted by law, Glamly is not liable for indirect, incidental, or consequential losses. We are not responsible for lost profits, missed bookings, or business interruption. Our total liability is limited to the amount you have paid to Glamly in the 12 months preceding the claim.

12. Termination

You may cancel your subscription at any time. We may suspend or terminate accounts if these Terms are breached, payment is not received, or we are required to do so by law.

13. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of Glamly after changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

For any questions regarding these Terms, please contact:

Email: hello@glamly.uk
Website: https://glamly.uk