Find answers fast

Your business profile details are collected during onboarding — so by the time you're using Glamly, your name, business type, contact details, and address are already saved. This guide covers where to update them if anything changes.

Updating business details

Go to Settings → Business Details to update your business name, phone, email, or address. Changes are saved using the Save button at the bottom of the page.

Updating your logo

Go to Settings → Business Details and scroll to the Brand Identity section to upload your logo. In Settings → Booking Page you can toggle whether the logo is displayed on your public page.

Your initial services are set up during onboarding. You can add more services, edit existing ones, or remove them at any time from Settings → Services.

Adding a new service

Go to Settings → Services and click 'Add Service'. Fill in the name, price (£), and duration (minutes). You can also add a description, colour, category, and up to 4 photos.

Editing an existing service

Click on any service to expand it. Update any details and click 'Save Service'. Changes are live on your booking page immediately.

Service categories

Group your services into categories (e.g. Hair, Nails, Skin) to keep your booking page organised. Categories appear as labelled sections on your public page.

Deposit settings

You can require a deposit per service individually. Inside the service, toggle 'Require deposit' and set the percentage. The amount is calculated from the service price automatically.

Processing time lets you accurately represent services like colour treatments where the client sits while the colour develops — and you're free to work on someone else.

What is processing time?

Processing time is the window during a service when the client doesn't need you — for example, while a colour is developing, a mask is setting, or a treatment is processing. During this window you can start another client.

How to set it up

Go to Settings → Services and open the service you want to configure. You'll see two optional fields below the duration: Processing window (min) and Finish time (min). Fill in the minutes for each.

Example: full colour

Active time: 45 min. Processing window: 45 min (colour developing — you're free). Finish time: 30 min (toning, rinse, style). Total appointment block: 120 min.

Your booking link is created during onboarding and is ready to share from day one. It follows the format glamly.uk/your-name.

Finding your link

Your booking link is shown on your dashboard homepage. Copy it and share it anywhere — Instagram bio, WhatsApp, Facebook, business cards, or your email footer.

Customising your page

Go to Settings → Booking Page to update your public page. You can change your description, hero images, social media links, payment method icons, and parking information at any time.

Glamly uses Stripe to process deposits and full payments. Stripe connection is covered during onboarding — this guide explains how it works and where to manage it.

Checking your connection status

Go to Settings → Payments. Your Stripe connection status is shown here. If it shows 'Connected' and charges are enabled, you're ready to collect payments.

Payouts

Stripe pays out to your bank account on a rolling 7-day basis by default. Check your exact payout schedule and history inside your Stripe dashboard at dashboard.stripe.com.

Platform fee

Glamly charges a 1.5% platform fee on full payments. Deposits carry no Glamly platform fee — you only pay Stripe's standard processing fees. The platform fee is deducted automatically from your payout.

If you're moving to Glamly from another booking system (Fresha, Timely, a spreadsheet, or anything else), you don't have to start from scratch. We'll import your existing data for you.

What we can import

Client list (name, email, phone number, notes) · Upcoming appointments (date, time, service, client details, price) · Your full service menu (name, category, price, duration, deposit settings).

How to request an import

Export a CSV from your current system and send it to us via the Contact page. We'll map the columns, check everything looks right, and import it — usually the same day.

Onboarding walks you through the essentials, but here are a few things worth double-checking before you start sharing your booking link.

Opening hours

Settings → Opening Hours — make sure your days and times accurately reflect when you're available. Clients can only book within these hours.

Buffer time

Settings → Rules → Buffer time — if you need a gap between appointments for clean-up or prep, set this now. It's easy to miss during onboarding.

Stripe (if accepting payments)

Settings → Payments — confirm Stripe is connected and charges are enabled before you start taking deposits.

Understanding how clients book with you helps you configure your settings correctly and know what to expect at each step.

Step 1 — Client selects a service

The client visits your public booking page, browses your services, and selects the one (or ones) they want. If you have extras enabled, they can add those too.

Step 2 — Client picks a date and time

Available slots are shown based on your opening hours, existing appointments, buffer times, and any blocked days. The client picks their preferred slot.

Step 3 — Client enters their details

The client provides their name, email, and phone number. If a deposit or full payment is required, they pay it here via Stripe before the booking is confirmed.

Step 4 — Booking confirmed

Once submitted, the appointment is created. You receive a WhatsApp notification. The client receives a WhatsApp confirmation with their appointment details and a personal link to manage their booking.

When manual approval is enabled, new bookings arrive as 'Pending' and you must confirm or decline them before they're locked in.

Where to approve

Open the booking from your Dashboard. At the top of the booking detail panel you'll see 'Confirm' and 'Decline' buttons.

Confirming

Clicking 'Confirm' changes the booking to 'Confirmed' and sends the client a WhatsApp notification letting them know they're booked in.

Declining

If you decline, the booking is cancelled and the client is notified via WhatsApp. Any deposit paid is automatically refunded.

You can create bookings on behalf of clients directly from your dashboard — ideal for walk-ins, phone enquiries, or bookings made in person.

How to create one

Go to Dashboard → New Appointment. Select or add the client, choose the service, date, and time, then confirm.

Deposits on manual bookings

You can optionally request a deposit on a manual booking. The client will receive a WhatsApp message with a secure payment link to pay the deposit before their appointment.

Full payments

You can mark a manual booking as requiring full payment. The client receives a payment link to pay the full amount upfront.

Every booking has a status that tells you and the client where things stand.

Pending

The booking exists but is not yet confirmed. This happens when manual approval is enabled. The slot is reserved while you decide.

Confirmed

The booking is locked in. Both you and the client have been notified.

Cancelled

The booking was cancelled by you or the client. If a deposit was paid and the cancellation was within the cutoff window, it is refunded. If it was a late cancellation, you keep the deposit.

No-show

The client didn't attend. Mark a booking as no-show from the dashboard. The deposit is retained.

Buffer time adds an automatic gap between appointments so you have time to clean up, prepare, or travel before the next client arrives.

Where to set it

Go to Settings → Rules and find 'Buffer time'. Set the number of minutes.

Example

If a service is 60 minutes long and you have a 15-minute buffer, the next available slot after a booking starts 75 minutes later.

Deposits protect your time by ensuring clients are financially committed before their appointment.

Enabling deposits

Go to Settings → Payments and toggle 'Request deposits' on. This activates the deposit system across your business.

Per-service deposits

Each service can have its own deposit percentage. Open the service in Settings → Services, toggle 'Require deposit', and set the percentage.

When a client books a service that requires a deposit, they pay via Stripe before the booking is confirmed.

Client experience

After selecting a service and time and entering their details, the client is shown the deposit amount due. They pay via card through Stripe's secure payment page.

Remaining balance

The deposit is deducted from the total price. The remaining balance is settled directly with you on the day of the appointment.

Rescheduling

If a client reschedules, their deposit carries forward automatically. They do not need to pay again.

If a booking is cancelled or a client is owed money back, you can issue a refund from the booking detail panel.

Auto-refund (Stripe deposits)

If 'Auto-refund before cutoff' is enabled in Settings → Rules, Stripe deposits are automatically refunded when a client cancels before the cutoff window.

Manual refund via Stripe

For Stripe-collected deposits, open the booking and tap 'Refund'. You can refund the full deposit or a partial amount.

Full payments let you collect the entire service price at the time of booking, rather than just a deposit.

Enabling full payments

Go to Settings → Rules and toggle 'Accept full payments' on. This unlocks the full payment options across your business.

Per-client full payment

You can require a specific client to always pay in full. Open the client in your client list and toggle 'Require full payment'. Useful for clients with a history of no-shows.

Platform fee

Glamly charges a 1.5% platform fee on full payments, deducted automatically from your payout.

Not every payment goes through Stripe. When a client pays in cash, by card reader, or bank transfer, you can record it directly in Glamly so the booking's payment status stays accurate.

How to record a payment

Open the booking from your dashboard. In the Payment section, tap 'Take payment'. Enter the amount received, choose the payment method, and confirm.

The payment timeline

Every payment and refund appears as a chronological entry in the Payment section. You can see at a glance: what was collected, when, how, and what's still outstanding.

Clients cancel their booking using the manage link in their WhatsApp confirmation message — no need to contact you directly.

Within the cutoff window

If the client cancels before your cancellation cutoff, their deposit is automatically refunded if 'Auto-refund before cutoff' is enabled.

After the cutoff window

If the client cancels within the cutoff window, the deposit is retained. The client is shown a clear warning before they confirm the cancellation.

The cancellation cutoff defines how many hours before an appointment a client can cancel and still receive a deposit refund. Cancellations inside this window are 'late' and the deposit can be retained.

Where to set it

Go to Settings → Rules and find 'Cancellation cutoff'. Set the number of hours.

Recommended setting

48 hours is the most common cutoff. It gives you enough notice to rebook the slot while giving clients reasonable flexibility.

If a client doesn't attend their appointment, mark it as a no-show in your dashboard.

How to mark

Open the booking from your dashboard and click 'Mark as no-show'. The booking status updates accordingly.

Deposit handling

When you mark a no-show, any deposit paid is retained — the client forfeited it by not attending.

Clients can request to reschedule via the manage link in their WhatsApp confirmation. You can also reschedule from your dashboard.

Client-initiated reschedule

The client visits their manage link, clicks 'Reschedule', selects a new available slot, and confirms. You receive a WhatsApp notification of the change.

Deposit on reschedule

The deposit always carries forward to the rescheduled appointment automatically. The client never needs to pay again.

Enabling / disabling

Turn client reschedule on or off in Settings → Rules. You can also set a reschedule cutoff to prevent last-minute changes.

Services are what clients book. You can have as many as you like, grouped into categories.

Adding a service

Go to Settings → Services and click 'Add Service'. Fill in the name, price, duration, and category. Optionally add a description, colour, and up to 4 photos.

Service colour

Assign a colour to each service. It appears in your calendar view so you can instantly see what type of appointment each block is.

Extras are optional add-ons clients can select during booking, such as a conditioning treatment, nail art, or gel top coat. Each has its own price and optional duration.

Creating extras

Go to Settings → Services and scroll to the Extras section. Click 'Add extra' and give it a name, price, and optional additional duration in minutes.

Linking extras to services

Open a service, scroll to 'Available extras', and tick the extras you want available for that service. Clients only see extras linked to the service they've selected.

Aftercare content is shown to clients on their manage page after their appointment, so you don't need to remember to send it separately.

Adding instructions

Open a service in Settings → Services and scroll to the Aftercare section. Write your aftercare text in the instructions field.

Attaching documents

Upload PDF aftercare guides. Clients can view and download them from their manage page.

Opening hours define which days and times clients can book. Slots outside these hours don't appear on your public booking page.

Where to set them

Go to Settings → Opening Hours. Toggle each day on or off and set your start and end times.

Different hours per day

Each day can have different hours. For example, shorter hours on Saturdays and closed on Sundays.

Block out specific dates or time ranges when you're unavailable, without changing your regular opening hours.

Full days off

Go to Settings → Time Off. Click 'Add day off' and select the date. That day becomes fully unavailable for bookings.

Holiday blocks

For multi-day closures, use 'Holiday blocks' in Settings → Rules to block a date range in one step.

You can offer studio appointments, travel to clients, or both — set per service.

Setting location type

Each service has its own location type: Studio, Mobile, or Either. Open the service in Settings → Services and choose the appropriate type.

Travel fee

You can charge a flat travel fee for mobile visits. Go to Settings → Rules and enter an amount in the 'Travel fee' field. Leave blank or set to £0 to not charge a travel fee.

Gap Prevention stops clients from booking slots that would leave a short, unfillable gap in your day.

How it works

You set a minimum gap size (in minutes). Glamly only shows times that either start right after your previous appointment ends or leave enough space for at least one more booking of that minimum length.

Setting it up

Go to Settings → Rules and find the 'Gap Prevention' card. Toggle it on and enter your minimum gap threshold in minutes. A common starting point is 30 minutes.

Glamly automatically builds your client list from everyone who books with you. You can also add clients manually.

Viewing clients

Go to Dashboard → Clients to see all clients. Search by name, email, or phone number.

Adding clients manually

Click 'Add client' to create a record manually. Useful for walk-ins or adding a client before they've booked online.

Use client notes to record important information — allergies, preferences, medical notes, or anything relevant to their appointments.

How to add notes

Open the client from Dashboard → Clients and click 'Edit'. Add your notes and save.

Consultation forms are questionnaires clients complete before their appointment. They are required by professional standards and insurance in many areas of the beauty industry — especially for chemical treatments, lash extensions, and skin treatments.

How it works in Glamly

Create a form template in Settings → Consultation Forms, link it to a service. When a client books that service, they're prompted to complete the form via their WhatsApp manage link before their appointment.

Build form templates in Settings → Consultation Forms.

Using a predefined template

Glamly offers four ready-made templates: General Beauty Consultation, Hair Colour Consultation, Lash Extension Consultation, and Skin Treatment Consultation.

Field types

Text · Text area · Yes / No · Yes / No with follow-up detail · Dropdown · Patch test (Yes/No + date) · Declaration (required consent checkbox).

Linking to services

At the bottom of the form editor, tick the services this form applies to. Save. The form is now linked — clients booking those services will be prompted to complete it.

Promotions let you offer discounted prices for a set period. They appear automatically on your public booking page when active.

Creating a promotion

Go to Settings → Promotions and click 'Create promotion'. Give it a name, set the start and end dates, and choose the discount type.

Discount types

Flat discount: a fixed £ amount off a service. Percentage per service: a specific % off each service you choose. All-services percentage: one % applied to every service at once.

Off-peak discounts automatically apply a percentage reduction when a client books during a quieter window — for example Monday mornings or mid-week afternoons. No vouchers needed; the price updates as soon as the client picks a qualifying slot.

Setting up a rule

Go to Settings → Discounts and click 'Add rule'. Give it a name, pick the days and time window, select the services it applies to, and enter the discount percentage.

Gift vouchers let clients purchase a credit towards any booking. When enabled, a 'Buy a Gift Voucher' link appears on your public booking page.

Enabling vouchers

Go to Settings → Gift Vouchers and toggle 'Enable gift vouchers' on. Once enabled, configure your voucher amounts, expiry period, and any terms.

Stripe requirement

Clients pay for vouchers via Stripe, so your Stripe account must be connected before vouchers can be purchased.

Clients purchase vouchers on your public gift page and receive a unique code by email. They enter the code at checkout when booking to deduct the voucher value.

Redeeming at booking

On your public booking page, at checkout there is a 'Have a gift voucher?' toggle. The client enters their code and clicks Apply — the balance is deducted from the total.

Partial redemption

If the voucher balance is less than the booking total, the client pays the remainder by card. The remaining voucher balance is updated after the booking.

Glamly sends automated notifications to clients throughout their booking journey via WhatsApp and email — keeping them informed without any extra work from you.

Booking confirmation

As soon as a booking is confirmed, the client receives a WhatsApp message (and optionally an email) with their appointment details and a personal manage link.

Appointment reminders

Glamly sends a reminder message before the appointment. You can configure how many hours before the appointment the reminder is sent in Settings → Notifications.

Glamly includes a monthly WhatsApp message allowance on every plan. Here's how it works.

Free trial

Your 30-day free trial includes 50 WhatsApp messages. This lets you experience automated reminders and confirmations from day one.

Paid plans

Once subscribed, your allowance is 100 messages per month (or 200 for plans started before May 2026). Usage resets on your monthly billing date.

Overage charges

Messages beyond your monthly allowance are charged at £0.10 each and billed at the end of your billing cycle.

Promote a Slot turns any empty appointment into an instant booking link you can share on social media, WhatsApp, or anywhere else.

When to use it

Use it the moment you have a cancellation or a gap you want to fill fast. Post the link on your Instagram story, WhatsApp status, or Facebook.

Generating a promoted slot link takes about 30 seconds.

Step 1

Go to your Bookings Hub and tap the lightning bolt button labelled 'Promote a slot' in the top right corner.

Step 2

Choose the service, date, and time. If you choose a date/time that has already passed, Glamly shows a warning.

Step 3

Tap 'Generate booking link →'. Glamly creates your unique URL and shows two ready-to-post captions. Copy or tap Share to open your device's native share sheet.