Adding Extras to Your Bookings — Upsell Without the Awkwardness

Upselling in person can feel pushy. Mentioning a conditioning treatment while you're mid-colour, or suggesting an eyebrow tint when a client's already on the bed — there's an art to it, and not every conversation lands right. Glamly's extras feature takes that pressure off completely.

You create the extras once. You link them to the services they go with. When a client books, they're offered the relevant options themselves — they add what they want, you see it on the booking. No awkward moment required.

What counts as an extra?

Extras are optional add-ons that clients can choose during booking. They work for anything you'd normally mention on the day — treatments, products, upgrades. A few examples:

How to set up an extra

Go to Settings → Extras and tap Add extra. You'll give it:

• A name — keep it clear and client-friendly, this is what they see during booking
• A price — added to the appointment total when selected
• A duration (optional) — if the extra adds time to the appointment, enter it here and Glamly will factor it into the slot length automatically

Save the extra, then use Link to services to choose which of your services this extra should appear for. That's it — no other configuration needed.

How extras appear during booking

After a client picks their service and time, Glamly checks whether there are any extras linked to their chosen service. If there are, they're shown an extras step where they can tap to add what they want.

If the service has no extras linked, the step is skipped entirely. Clients go straight from picking a time to entering their contact details. There's no empty screen, no confused moment — it just isn't there.

Tips for using extras well

A few things that make the difference between extras that get used and extras that get ignored:

• Be specific with names. “Brow tint” is clearer than “Add-on treatment.” Clients make the decision in a couple of seconds — make it easy.
• Only link relevant extras. A conditioning treatment makes sense on a colour service, not a trim. Irrelevant extras create noise and lower conversion on the ones that matter.
• Use duration honestly. If the extra genuinely adds time, add it. If you can absorb it into your normal session, leave it at zero — but don't leave time off and end up short.
• Separate price points. If you offer the same extra at different prices depending on service complexity (e.g. nail art on a natural set vs. extensions), create separate extras and link each to the right service.