Know Your Clients

More than
a client list.

Know who your clients are, what they've had done, what they've spent, and the details that matter before their next appointment.

30-day free trial · No credit card required

Glamly client management dashboard showing client profiles and history
The Problem

Remember everything
about every client.

When you have 80 clients, you cannot rely on memory. You cannot remember that Emma is allergic to a specific gel formula, that Jade prefers a shorter nail shape, that Sarah had a patch test six months ago, or that Charlotte hasn't been in since January.

The context behind each client is what separates a good beauty professional from an exceptional one. Glamly stores it all — so you walk into every appointment prepared, not scrambling.

The Client Profile

Walk into every
appointment prepared.

Every client has a complete profile that builds automatically with each visit. Before any appointment, you can see exactly who is coming, what they've had before, and anything you need to know.

S
Sarah Mitchell
Client since March 2024 · 14 visits
14
Total visits
£826
Lifetime spend
4w
Avg. frequency
Last serviceBIAB infill — Shell pink, almond shape
ConsultationPatch test completed 12 Apr · No allergies
NotesPrefers shorter length. Allergic to Biosculpture gel formula 12.
Next dueOverdue by 6 days — rebook reminder sent
Payment ruleNo deposit required (trusted regular)
Everything in the Profile

The context that makes
your service exceptional.

Not just a name and a number. Every detail that helps you deliver a better experience.

Full appointment history

Every past visit in one place — service, date, price paid, and any notes from the appointment.

Spend tracking

Total lifetime spend, average booking value and payment history — always up to date.

Private notes

Freeform notes visible only to you — colour formulas, technique preferences, sensitivities, reminders.

Consultation forms

Send forms before the appointment. Answers are stored permanently on the client profile — referenced at every future visit.

Document storage

Upload and store skin test records, consent forms, patch test results or any document relevant to the client.

Client photos

Attach before/after photos to a client profile. Useful for colour matching, brow mapping, or any visual reference.

Rebook alerts

Glamly tracks each client's visit pattern and flags who is overdue to return — before they drift away.

Payment flags

Set per-client payment rules — always deposit, always full payment — regardless of your general policy.

Real Scenarios

The detail behind
four clients.

The value of client management is not in storing data — it is in having useful context when the client arrives. These are the kinds of situations Glamly helps you handle without effort.

Lash client

Asha's coming in for her 3-week infill.

Her profile shows she had the Classic Natural set last time and found the Volume set too heavy. Her consultation notes flag a mild sensitivity to one adhesive brand. You swap it without being asked.

Nail client

Jade's coming in for a BIAB infill.

Last time she changed the colour halfway through. Her notes say she needs extra time for decisions. You block an extra 10 minutes and remind yourself not to rush the colour selection.

Colour client

Charlotte is coming in for a root touch-up.

Her consultation form is on file — completed six months ago. Her colour formula from the last three visits is in her appointment history. You prep the exact mix before she arrives.

Lapsed client

Mark hasn't been in since February.

Glamly flagged him as overdue three weeks ago. The lapsed client automation has already sent him a gentle message. He replied last night and is booked in for Thursday.

Questions

Common questions.

Does Glamly automatically create client profiles?
Yes. When a client books for the first time, Glamly automatically creates their profile with their name, phone number, email and the appointment record. You can then add notes, photos and any additional information as you build the relationship.
Can I add notes to a client profile?
Yes. Each client profile has a private notes field for anything you want to record — preferences, sensitivities, colour formulas, technique notes, instructions for specific services. Only you can see them.
Can I store consultation forms in Glamly?
Yes. Glamly supports consultation forms that clients complete before their appointment. Answers are stored permanently on their profile and can be referenced at any future visit — you never have to ask the same questions twice.
Can I see how much a client has spent with me?
Yes. Every client profile shows their total lifetime spend, average booking value and full payment history. You can see which services they book most, how frequently they visit, and when they last came in.
Can I get alerts when a client is overdue to rebook?
Yes. Glamly tracks each client's booking pattern and highlights clients who are overdue based on their typical visit frequency. The lapsed client recovery automation can also send them an automatic re-engagement message.
Can I export my client list?
Yes. You can export your client list including contact details and booking history. Your data is always yours — you are never locked in.

Ready to make running your beauty business easier?

Glamly brings your bookings, payments, clients and business tools together in one place — built specifically for beauty professionals.

30 days free · No credit card required