Stay Connected

Your clients already
use WhatsApp.
So do your reminders.

Keep clients informed through WhatsApp with automatic confirmations, appointment reminders, aftercare and more — sent at exactly the right moment.

30-day free trial · No credit card required

Glamly WhatsApp appointment reminders on mobile
Why WhatsApp

Important messages belong
where clients pay attention.

Email inboxes are busy. Appointment confirmation emails get buried between newsletters and delivery notifications. WhatsApp is different — it is where your clients already communicate, and messages that arrive there get read.

WhatsApp

Messages arrive in an app clients already check constantly
Appointment details are easy to screenshot and reference
Aftercare instructions are in the same conversation
Feels personal — not automated-newsletter formal
Delivered alongside messages from friends and family

Email

Competes with hundreds of other unread messages
Often filtered into promotions, spam or newsletters
Lower urgency perception — rarely checked immediately
Formatting can be clipped or broken on mobile
Still useful for detailed information and attachments

Glamly sends both WhatsApp and email — so clients receive key messages across both channels.

What Gets Sent

Six automatic messages.
Zero manual work.

Every key touchpoint in the client journey is covered automatically. From the moment they book to the morning of the appointment — and after they leave.

Booking confirmation

Sent instantly when a client books. Everything they need — service, date, time, address, deposit receipt — in one message.

24-hour reminder

Sent the day before the appointment. Catches clients who might have forgotten and gives them time to rearrange if needed.

1-hour reminder

A final nudge sent an hour before. Often the one that prevents a forgotten appointment becoming a no-show.

Cancellation & reschedule

Clients receive an immediate notification if their appointment is cancelled or moved. No confusion, no unanswered messages.

Aftercare instructions

Service-specific aftercare sent after the appointment — lash care, nail care, skin care. Professional, automatic, personal.

Review requests

Happy clients are automatically asked for a Google review at the right moment — when the experience is fresh.

Glamly
Appointment confirmed ✓

Hi Emma 👋 Your appointment is confirmed!

💅 BIAB Infill
📅 Thursday 14 Aug at 2:00pm
📍 Belle Beauty Studio
⏱ 75 mins

Deposit paid: £15 ✓

09:32 ✓✓

⏰ Reminder: Your appointment is tomorrow at 2:00pm. See you then!

Wed 09:00 ✓✓

Just 1 hour until your appointment with Emma. Head over when you're ready 💕

Thu 13:00 ✓✓
Beyond Reminders

The same channel.
More occasions.

WhatsApp is not just for appointment logistics. Glamly uses the same channel for marketing messages that feel personal rather than promotional — because they land in the same place as messages from people they know.

Automations

Marketing automations

Rebook nudges, lapsed client win-backs, birthday messages and more — delivered via WhatsApp where they get read.

Campaigns

Broadcast campaigns

Send targeted messages to your full client list or a segment — a flash promotion, a new service announcement, a quiet week offer.

Aftercare

Post-appointment aftercare

Service-specific care instructions sent automatically. Professional follow-up without any extra effort.

How It Works

You don't send anything.
Glamly handles it all.

Glamly's WhatsApp notifications are powered by Twilio's WhatsApp Business API. Messages are sent automatically from a Glamly-managed verified sender number. You don't need a WhatsApp Business account, a business number, or any configuration.

When a client books, Glamly takes their number and handles every message from that point forward — confirmation, reminders, aftercare and any automations — automatically. You see what was sent in your dashboard.

Questions

Common questions.

What WhatsApp messages does Glamly send automatically?
Glamly sends automatic WhatsApp messages for: booking confirmations, 24-hour reminders, 1-hour reminders, cancellation notifications, reschedule notifications, aftercare instructions and review requests. Marketing automations and campaigns can also deliver via WhatsApp.
Do I need a WhatsApp Business account?
No. Glamly handles the WhatsApp infrastructure through Twilio's WhatsApp Business API. Messages are sent from a verified Glamly sender — you don't need to set up or manage a WhatsApp Business account yourself.
Can clients opt out of WhatsApp messages?
Yes. Clients can opt out of WhatsApp messages at any time. Glamly respects opt-out requests and will not send further messages to clients who have chosen not to receive them.
Does Glamly also send email confirmations?
Yes. Glamly sends both WhatsApp and email notifications for key messages. Clients receive confirmation, reminders and other important information across both channels — maximising the chance they actually see it.
Can I send aftercare through WhatsApp?
Yes. You can set up service-specific aftercare instructions that are automatically sent via WhatsApp after the appointment. This works for lash extensions, nail treatments, skin treatments, waxing and any service with aftercare requirements.
Can I use WhatsApp for marketing messages?
Yes. Glamly's marketing automation engine sends rebook reminders, lapsed client messages, birthday messages and other marketing automations via WhatsApp. You can also send manual campaigns to your client list via WhatsApp.

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